They call, it rings out, and they book somewhere else. LeadTap texts every missed caller back in under a minute, in your name, while you're still on the line.
A parent is planning a 60-person graduation party and wants it catered. They call your restaurant.
It's 6:30 on a Friday and nobody can step off the line. It rings out. Voicemail.
They call the next caterer on their list and book the event there.
The biggest calls a restaurant gets tend to arrive during service. A text back holds the booking until you can call.
Two findings that decide whether the booking is yours.
Lower odds of reaching a lead at 30 minutes than at 5.
Waiting until you're off the line to call back isn't a delay. It's a different outcome.
Source: Oldroyd & Elkington, Lead Response Management Study, MIT Sloan with InsideSales.com (2007). Contact and qualification odds; the study did not measure close rates.
Leave for a competitor after more than one bad experience.
It isn't only new callers. Your repeat customers checking on a reservation are judging you by how fast you answer, too.
Source: Zendesk Benchmark data, CX Trends 2026.
At just 1 missed catering inquiry a week, a restaurant or caterer is leaving an estimated $30,000+ a year on the table. LeadTap Starter is $97 a month. One recovered event pays for more than a year of it.
Estimate: 1 missed catering inquiry a week × 52 weeks × $1,684 (national average cost to hire a caterer for an event, Thumbtack) × a 35% assumed book rate (a LeadTap assumption, not a published figure), rounded down. Excludes everyday reservations and repeat events. Your actual numbers depend on your call volume, close rate and ticket mix, and we're happy to run this with your real figures instead of ours.
In your business name, apologizing for the miss and asking what they need. They're still holding the phone.
A 60-person party versus a question about hours, sorted and pushed to your phone so the big bookings don't wait.
Robocalls can't text back. Only confirmed humans land in your dashboard, so you can stop ignoring unknown numbers.
Every caller, conversation and quote in a searchable dashboard on your phone — who called, what broke, and where they are in your pipeline. A full CRM, included with every plan.
Built in the Twin Cities, for local businesses. Month-to-month, cancel anytime.