They call, it rings out, and they dial the next firm on the list. LeadTap texts every missed caller back in under a minute, in your name, while you're still with a client.
A small business owner is up against a filing deadline and needs help now. They call your firm.
You're in a client meeting. It rings out. Voicemail.
They engage the next firm that answered. That client, and every year of work after, goes there.
New clients often call with a deadline or a problem that feels urgent. The firm that responds first earns the first conversation.
Two findings that decide whether the client is yours.
Lower odds of reaching a lead at 30 minutes than at 5.
Waiting until you're out of a meeting to call back isn't a delay. It's a different outcome.
Source: Oldroyd & Elkington, Lead Response Management Study, MIT Sloan with InsideSales.com (2007). Contact and qualification odds; the study did not measure close rates.
Leave for a competitor after more than one bad experience.
It isn't only new callers. Your repeat customers checking on their file are judging you by how fast you answer, too.
Source: Zendesk Benchmark data, CX Trends 2026.
At just 3 missed calls a week, a professional firm is leaving an estimated $8,500+ a year on the table. LeadTap Starter is $97 a month. One recovered engagement pays for more than 2 months of it.
Estimate: 3 missed calls a week × 52 weeks × $280 (average CPA fee for a basic Form 1040, NATP 2025 Fee Study via Accounting Today) × a 20% assumed book rate (a LeadTap assumption, not a published figure), rounded down. Excludes larger engagements and multi-year clients. Your actual numbers depend on your call volume, close rate and ticket mix, and we're happy to run this with your real figures instead of ours.
In your business name, apologizing for the miss and asking what they need. They're still holding the phone.
A filing deadline this week versus a general question, sorted and pushed to your phone so you know who to call first.
Robocalls can't text back. Only confirmed humans land in your dashboard, so you can stop ignoring unknown numbers.
Every caller, conversation and quote in a searchable dashboard on your phone — who called, what broke, and where they are in your pipeline. A full CRM, included with every plan.
Built in the Twin Cities, for local businesses. Month-to-month, cancel anytime.