They call, it rings out, and they dial the next HVAC company on the list. LeadTap texts every missed caller back in under a minute, in your name, while your techs are still in a basement.
It's 2am in January. The furnace just quit and the house is getting colder. The homeowner calls the first HVAC company they find.
It rings out. Voicemail.
They call the next company, who gets the repair tonight and the replacement quote next month.
No heat in a Minnesota winter is an emergency. A family in a cold house will not wait for a callback. They call until someone answers.
Two findings that decide whether the HVAC job is yours.
Lower odds of reaching a lead at 30 minutes than at 5.
Waiting until you're off the call to call back isn't a delay. It's a different outcome.
Source: Oldroyd & Elkington, Lead Response Management Study, MIT Sloan with InsideSales.com (2007). Contact and qualification odds; the study did not measure close rates.
Leave for a competitor after more than one bad experience.
It isn't only new callers. Your repeat customers checking on a repair are judging you by how fast you answer, too.
Source: Zendesk Benchmark data, CX Trends 2026.
At just 3 missed calls a week, an HVAC business is leaving an estimated $22,000+ a year on the table. LeadTap Starter is $97 a month. One recovered repair pays for more than 3 months of it.
Estimate: 3 missed calls a week × 52 weeks × $293 (national average HVAC repair, HomeGuide, 2025) × a 50% assumed book rate (a LeadTap assumption, not a published figure), rounded down. Excludes system replacements, maintenance plans and peak-season surges. Your actual numbers depend on your call volume, close rate and ticket mix, and we're happy to run this with your real figures instead of ours.
In your business name, apologizing for the miss and asking what they need. They're still holding the phone.
A furnace down in January versus a spring tune-up request, sorted and pushed to your phone so you know what can't wait.
Robocalls can't text back. Only confirmed humans land in your dashboard, so you can stop ignoring unknown numbers.
Every caller, conversation and quote in a searchable dashboard on your phone — who called, what broke, and where they are in your pipeline. A full CRM, included with every plan.
Built in the Twin Cities, for the trades. Month-to-month, cancel anytime.